What We Collect and Why We Collect It
When you open an account with ek399, we collect the information you provide directly — your name, email address, phone number and the payment method you choose at checkout. If you deposit via JazzCash, Easypaisa or Raast, we record transaction references and amounts to verify your
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wallet and process withdrawals accurately. We do not store full payment credentials on our servers; that data passes through the payment provider's own secure channel. We also collect device and session data — your browser type, IP address and pages visited — to keep your account
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secure and to identify unusual login attempts. This technical data is not tied to your identity for marketing purposes. We retain account information for as long as your account is active and for a reasonable period after closure, as required by applicable law in your eligible
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region. You can request a copy of the data we hold or ask us to correct it at any time by contacting our support team through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.